PONE-D-21-25433Strategies to Improve Patient Loyalty and Medication Adherence in Syrian Healthcare Setting: The Mediating Role of Patient SatisfactionPLOS ONE

Dear Dr. AlOmari,

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Kingston Rajiah

Academic Editor

PLOS ONE

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Reviewers' comments:

Reviewer's Responses to Questions

Comments to the Author

1. Is the manuscript technically sound, and do the data support the conclusions?

The manuscript must describe a technically sound piece of scientific research with data that supports the conclusions. Experiments must have been conducted rigorously, with appropriate controls, replication, and sample sizes. The conclusions must be drawn appropriately based on the data presented.

Reviewer #1: Yes

Reviewer #2: Yes

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2. Has the statistical analysis been performed appropriately and rigorously?

Reviewer #1: Yes

Reviewer #2: Yes

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3. Have the authors made all data underlying the findings in their manuscript fully available?

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Reviewer #1: Yes

Reviewer #2: No

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4. Is the manuscript presented in an intelligible fashion and written in standard English?

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Reviewer #1: No

Reviewer #2: Yes

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5. Review Comments to the Author

Please use the space provided to explain your answers to the questions above. You may also include additional comments for the author, including concerns about dual publication, research ethics, or publication ethics. (Please upload your review as an attachment if it exceeds 20,000 characters)

Reviewer #1: The research is well-designed and served purpose of the study. The aim of study was to examine the relationships between service quality, patient satisfaction, patient loyalty and medication adherence in the Syrian healthcare system.

The work is well-written however; some minor changes are required before acceptance:

• In literature review, compare your work with reported work, highlighting main advantages of your work.

• Conclusion is not comprehensive; it should be precise and targeted the major results obtained.

• In research methodology, a total of 600 questionnaires were distributed, the returned were (410) questionnaires with response rate (68.33%)…….. Why 410 and 68.33% are mentioned in bracket? It makes sense in this sentence…… As depicted in Table 1, there were 106 (33.02%) female and 215 (66.97%) male patients. In all other places modify it.

• Exclusion criteria should be better explained.

• Research implications and recommendations section is too lengthy. Make it short with relevant data.

Reviewer #2: This article is well researched, well written and well analysed. Most details have been explained well. The only problem with the article is a little bit of grammatical mistakes. Other than that it is very fine work.

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Reviewer #1: No

Reviewer #2: Yes: Yash Alok

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Attachments

Attachment

Submitted filename: comments 2.docx

Strategies to Improve Patient Loyalty and Medication Adherence in Syrian Healthcare Setting: The Mediating Role of Patient Satisfaction

PONE-D-21-25433R1

Dear Dr. AlOmari,

We’re pleased to inform you that your manuscript has been judged scientifically suitable for publication and will be formally accepted for publication once it meets all outstanding technical requirements.

Within one week, you’ll receive an e-mail detailing the required amendments. When these have been addressed, you’ll receive a formal acceptance letter and your manuscript will be scheduled for publication.

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Kind regards,

Kingston Rajiah

Academic Editor

PLOS ONE

Additional Editor Comments (optional):

Reviewers' comments: